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What is an eStatement?
An eStatement is an electronic version of your statement with images available online via our secure site. You can view and print your statement right from your computer, avoiding the wait for traditional mail and ending paper clutter.
Are check images available with my eStatement?
Yes.
When can I view my eStatement?
You can log in to view eStatements at any time! Your current eStatement will be available within two business days after your statement cycle ends. We will send you an email alerting you that your eStatement is ready for viewing. Your previous eStatements are available to you online immediately!
Will my eStatement look the same as my paper statement?
Yes, your eStatement looks exactly like your paper statement.
May I view my eStatement without signing up for online banking?
Unfortunately no. You will need to enroll in online banking so you can receive a login ID and password.
Will I still receive my paper statements once I enroll in eStatements?
No. Once you enroll for eStatements, you will no longer receive a paper statement. You will have the option to try eStatements for 30 days before stopping your paper statements.
How do I only sign up for the 30-day trial?
Simply click on the “eStatements” hyperlink at the top of the “Accounts” page on your online banking home screen. You can access your eStatements for a 30-day trial by clicking on the “Try eStatements Now” hyperlink. This does not enroll you for eStatements permanently – just for 30 days.
Do eStatements automatically stop after 30 days and do I have to resign up if I want eStatements permanently?
After 30 days, the “Try eStatements Now” hyperlink automatically disappears and you will only have the option to sign up for eStatements by clicking on the “Sign up for eStatements Now” hyperlink which will enroll you.
Do I have the cancel after 30 days myself if I don't want eStatements? If so, how do I do this?
The 30-day trial automatically disappears after 30 days. If you enroll in eStatements and then later wish to un-enroll, you may cancel your eStatement service by providing us with written notice by e-mail or postal mail.
How do I save my eStatement for future reference?
You can save them right to your computer if you wish and they will be available on our web site. Statements that are not available online can be requested by phone at 888-918-4473. 3rd Fed Bank keeps copies of statements for seven years.
Can I access an eStatement for all of my accounts?
Both checking and savings accounts are available online.
Is there a charge for eStatements?
There is no charge. eStatements are FREE!
Will I need a password to view my eStatement?
eStatement access exists within the Internet banking channel. You will need to successfully enter your online banking login ID and password to access your eStatements.
Will I be able to print my statement and check images?
Yes. Once you open the eStatement, you will be able to print it just like you print any document on your computer.
How do I sign up for eStatements?
You can enroll online or at any one of our convenient branch locations.
What is Adobe Reader and why do I need it?
Adobe® Acrobat® ReaderTM is free software used for viewing and printing of electronic forms. You will need this software installed on your computer in order for your computer to download, display or print your statement and images.
How can I get Adobe Reader?
Once you log in to online banking, there will be a link enabling you to download the free software at that time.
What if I change my email address?
You can update your email address when you initially sign up for eStatements. After your enrollment, if your email changes, you will need to notify us to continue receiving the email notice that your latest eStatement is available. This can be done in the “Options” section of the online banking web page or by contacting your local branch office.
How long will it take to set up my eStatement?
Once you agree to the terms of our eDocument Access Agreement, your eStatements will be available to you immediately.
Is it secure for me to access my statements online?
Yes. Your statements are protected by your knowledge of your user name and password as well as by our implementation of The 3rd Degree. For more information about the 3rd Degree, please click here.
How do I cancel my eStatement?
You may cancel your eStatement service at any time by providing us with written notice by e-mail or postal mail. We will remove your online access and will send your monthly statement via postal mail. The normal charge will apply for sending previous statements you have lost or misplaced or for copies of cleared checks.
I know my password and can log in and get to the eStatement home page but I still can not view my eStatements. What should I do?
First, follow the below troubleshooting tips:
- What version of Adobe do you have? It must be 6.0 or higher.
Be sure you don’t have 2 versions of Adobe installed. You may have to uninstall and then install the current version.
- Using Internet Explorer?
Look for the yellow dropdown menu warning under the Internet address bar. Choose ALWAYS ALLOW POP-UPS FROM THIS ADDRESS to see the statements. Double click on the account number again.
- Statement still won’t open?
Go to TOOLS on the Internet and look for the pop-up blocker and turn it off for this web site only. When finished, click “OK”. Try again.
Who should I contact if I still can't access my eStatement?
If you cannot access your eStatement or if you forget your password, you can call 888-918-4473 between 8:00 a.m. and 5:00 p.m. EST Monday - Friday.
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